Terminated for Facebook Post

I recently read a blog post where a fellow blogger had been asked to resign from her job. Her offense - posting on her personal Facebook account that she wanted to make a career change.  One of her co-workers printed out the update and conveniently shared it with the blogger’s manager. This blogger who had been with her company for eight years was immediately forced into resigning and escorted out of the building.

Here are a few lessons from this story:

Work friends are not real friends
Do not share your inner most thoughts with your co-workers. They may not be good at keeping secrets or worse yet may use this information against you or to better their own career. 

Do not friend your co-workers on Facebook:
This includes clients, vendors and business associates.  Business and work-related contacts belong on LinkedIn, not Facebook.

You never know who will stumble across your posts:
Clients, vendors, neighbors, or your husband's ex-wife – you just never know. Your inner-most thoughts belong in your personal journal not on Facebook. I know of someone not hired for her dream job because her Facebook postings were not in line with the company’s mission.  Even charity work can be held against you if it is for the wrong political party, religious affiliation or agency.

Be careful what you write in an email:
Emails can be forwarded and archived. They can also be submitted as evidence in court cases.

In most states, employment is at will:
That means your employer can fire you at their discretion for any reason, even if there is no reason.

If at all possible do not sign anything:
If you sign a letter of resignation you may have difficulty collecting unemployment benefits.

Owners of small and family owned companies may take your displeasure with working at their company personal:
I know of more than one employee who was terminated after their boss learned they were looking for another job. I even know of one who was terminated when her manager overheard her telling a vendor her life (meaning her job) was a hellish nightmare. Keep your job-dissatisfaction to yourself until after you've secured a new position.  Even then never burn a bridge.  You never know where your boss or former co-workers may end up.

Always apply for unemployment:
Hating your job is not considered misconduct by most state’s unemployment panels. If you can prove you were coerced into resigning, you may be eligible to receive unemployment benefits.  Submit a claim to your state's employment security department. After receiving separation information from both you and your employer they will make a determination.  If gross conduct can't be proven typically benefits are granted.

Do you have any lessons to add? Do you know of anyone who was not hired or terminated because of Facebook?  

Do I listen to my manager or the boss?

I received the following question via Google search:

Do I listen to my manager or the boss?

What is happening here?
When a boss, who I assume in this scenario, is the company’s owner or CEO, counteracts a manager’s decision he either believes the manager’s directive was flawed or he has a negative need to control situations. In a perfect world if a manager is incompetent a boss should deal with that manager directly rather than coerce an employee into overstepping their manager. Nothing will ruin an employee/manager relationship faster than being perceived as going over your manager’s head. Let's assume this boss has a negative power need to control situations.

What should this employee do?
Ultimately an employee answers to the boss, so you will have to listen to him or her, but you should talk to your manager first. I suggest the “I perceive,” “I feel,” “I need” communication technique I learned at an assertive communication seminar:

I perceive:
In situations where you’ve instructed me to do xyz, Mr. Boss has told me to do abc.

I feel:
I am confused and unsure how I should proceed.

I need:
I need you to understand my predicament and to help me determine which approach I should take.

If the boss continues to overrule your manager’s decisions have the same conversation with him. Your boss and manager need to work this out and stop placing you in this position. 

Ann Taylor Loft’s Return Policy Sucks

I have been slow to buy new clothes since losing weight last summer. Instead I wear either clothes that are too big or my former skinny clothes that are now over five years old.  I wanted to make sure I could keep the weight off before investing money in a new wardrobe. A couple of days before Easter I decided I needed a pair of pants that actually fit.   I found two pair at Ann Taylor Loft, a store I usually don’t shop at because their styles usually don’t work for me.  (Call me old fashioned, but I prefer Mom Pants) See examples:

One pair I wore to an Easter brunch the other I thought would be perfect for summer.  Last week I was all set to wear my new linen trouser pants to work before taking one last look in the mirror.  Argh! The pants looked terrible on me (to be honest they were a questionable purchase when I tried them on in the store, but I thought with a long linen shirt they would be okay). They were a tad tight showing every bulge. Plus, they really were too long.  Deciding I could not be seen in public wearing them; I returned them to the store. 

Ann Taylor Loft's Return Policy:

Unfortunately Ann Taylor’s return policy sucks. After 60 days they only give you the item’s current selling price either in the form of a merchandise credit or as a merchandise exchange. The good news is the credit never expires. 

Why is that good news?
Since I don’t ever plan on ever shopping at Ann Taylor Loft again I am planning on giving the credit to a friend who loves the store.  She will be able to take her time using the credit.

Lesson learned:

I need to educate myself on return and other company policies before making purchases at stores where I don’t normally shop.  Here is a list of links that will help all of us become more educated consumers:

Top Ten Worst Company Policies To Be Aware Of:
Money Crashers has put together a list of crazy company policies that border on rip-offs.

Gift Return Worst Practices: Retail Return Policies That Lose Customers:
I was aware of Best Buy and Target's return policies, but not Barnes and Noble.  Seriously B and N if we forget to include the packing slip when mailing back our return we forfeit both our refund and our purchase.

The 5 Worst Retailer Return Policies:
20 Something Finance lists 5 of the worst.

Kohl's is my Kryptonite
Kohl's actually has one of the best no hassle return policies out there. I am including this post from Stephanie at Graduated Learning because she does a great job showing us how Kohl's gets us to keep showing up at their store. 

Do you have a bad return experience you would like to share?

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Boss attacks employee's weight

Rachel writes:

I recently received two personal attacks at my workplace. First my boss, who is female, told me I was putting on weight in front of my co-worker. Then five days later she said it again only this time in front of my peers, other managers and her boss. I'm quite sure I'm not overweight, but with age my belly is kind of rounder than before. I do not work in the modeling industry where slimness is important. It's really demoralizing to be humiliated in front of everyone. Any ideas how I can deal this?

Your boss’s comments were rude, inappropriate and unprofessional. I am actually surprised the other managers or your boss’s boss did not say something to her at the time of the attack. Perhaps they were so taken aback they didn’t know what to say.

Here are some ideas to deal with this:

- Was this common behavior? Has your boss personally attacked you or made inappropriate comments about you in the past? If this has been the norm write down every incident you can think of and take your case to your company’s HR department.

- What about your co-workers, does she attack them or make inappropriate comments about them as well. Put your stories together and go to HR as a group. If your company does not have an HR department, schedule a meeting with your boss’s boss.

- If this incident was a rare occurrence, schedule a meeting with your boss. Tell her you were humiliated and embarrassed by her references to your weight. Ask that she not mention your weight to you or anyone else again. If she starts making excuses like I was just trying to help or something ridiculous like that tell her you do not want to discuss it further, but would appreciate an apology.

- Ignore the incident or make a joke of it. If this is a one or in this case two time occurrence and you are not comfortable talking to your boss or going to HR you could write this one off as she is being a “Queen Bee” and her day will come. If she makes another comment you could make a joke about it. Say something like, “You know what they say - Thin may be in, but fat is where it’s at.”* Her comments say more about her than it does about you. I bet she has insecurities about her own weight and puts a lot of emphasis on appearance.

Speaking of belly fat, I want to mention I have the same problem. Once I entered my mid-forties I began noticing my belly protrudes a bit yet I hadn't gained weight. I even asked my doctor if there was something I could do about it. She told me my “belly fat” question was the most common question she receives from woman aged 45-55. Unfortunately she blames the problem on gravity and didn’t offer any solutions.

*This was one of my mother-in-law’s favorite jokes. I told my husband I was including it in this post and he thinks it is terrible advice. He prefers you talk to your manager one-on-one and demand an apology.

What do others think?  Do you have any advice for Rachel?

Manager accuses me of falsifying my “Travel Expenses”

I received the following question from a reader:

I recently resigned from a role in a very male dominated environment. I had been on the fast track to promotion, but as my knowledge and confidence grew my boss/mentor seemed to use every opportunity to undermine and belittle me in front of my male counterparts. On numerous occasions he stated "Oh you're just a woman what do you know.” This even became the Friday sport.

Bullying is a common occurrence. I was sent interstate to work and thrown into a role I had no experience in. I worked directly with hostile customers and internal management. I tried discussing it with my boss on numerous occasions. After one incident, I called him to report the bullying. He responded by telling me to modify my behavior when dealing with this particular manager. Fed up I accepted a job in another industry.

Upon receiving my resignation, my manager accused me of not performing (which was a complete contradiction to the performance appraisal given to me two weeks prior.)

The following weeks have been difficult ones with my manager isolating and ignoring me. Now I wish he would have continued this behavior. With one week remaining, I submitted my expense claim and Amex reconciliation which turned out to have errors. He brought it to my attention and I offered to fix it immediately. He refused, involved HR and launched a massive investigation into my claims. I spent 3/4 of last year interstate with no support or guidance in what the travel reimbursement or reconciliation process was. So I did the best I could. With one day left working there, I will be presented with further 'evidence'. I admitted to making the mistake, I offered to rectify the issue and even repay monies owed however he insists on digging further.


I spent the afternoon in the doctor's office having an anxiety attack (never had one of these before) and await another interrogation tomorrow which is meant to be my last day. I have worked there 4.5 years and have achieved a great deal. To have my reputation tainted by a mistake made due to lack of education, support and guidance upsets me a great deal.

I have owned the mistakes and will continue to do so, I have offered solutions to avoid this sort of error happening again, but I'm afraid he's not going to stop. He even suggested not letting me leave after the four week notice period expires.

Can anyone offer any advice?

First, I want to congratulate you on finding a new job. Your current company sounds at the very least mismanaged. Lucky for you, you only have to work there one more day. Your manager under no circumstances can require you to work past your notice period. So you are done, finished, out-of-there.

As to your expense reports, I question that there is truly no policy or guidance on this. How do other similarly situated employees handle their reimbursements? It’s unfortunate that you “guessed” rather than researching further first. Did someone approve your reports, if so why didn’t they question your expenses at that time? What about accounting? The accounting group at my company audits every expense report and returns them to the manager if there is a question.

What happens next most likely depends on what you submitted incorrectly (was it obvious you submitted things you shouldn’t have – i.e., did you purchase clothing or personal items and expense them?) Or were your expenses all work-related (you spent $25 on dinner while traveling when your company didn’t want you to spend over $20, but you didn’t realize that?). If there’s truly no policy, I think they will have to pay you for work-related expenses. If you charged anything personal, it’s a problem and will likely be viewed as intentional. You will at the very least be required to reimburse the company for these items. Depending on the dollar amount they consider personal I think they could even press charges.

Does anyone else have any additional advice? Did I miss anything?

How to find work when you don’t have experience?

Kelly writes:

I am a college student working towards an accounting degree. Without job experience in accounting, how do I get ahead in this field? Where do I look for entry-level positions? Don’t recommend that I check into internships. I’ve already done so and all of the ones I’ve seen are for students in traditional schools. I am a non-traditional student and I don't have many contacts. I also have children, so I need to work to live. If you know of any alternatives or how to network being a non-traditional student please let me know. Any advice would be appreciated.

Your question is such a catch-22; no one will hire you because you don't have experience, but how are you supposed to gain experience if no one will hire you? Years ago when I was starting out, the only work I could find was typing. After I typed checks I added accounts payable to my resume. After typing invoices I added accounts receivable. My first real job was working in an accounting department entering work order data into an accounts receivable database. From there I was hired as a staff accountant at a brokerage firm. Unless you are lucky or have contacts you usually have to start at the bottom.

I recommend:
Apply for any type of administrative job at an accounting firm or in accounting department to get your foot in the door. I know someone who spent a summer scanning client work papers into an accounting firm’s computer system when the firm went paperless. She now works at the same firm as a full-time tax accountant.

Apply for jobs working with accounts payable and accounts receivable.

Don’t discount jobs with low pay:
You will most likely have to take very low pay for at least 6 months or until you prove yourself.

Sign up with every temporary job search firm in your area:
Go through their registration/interview process. Some firms will offer free on-line training. Take advantage of these programs especially if they provide training in Excel. Also, many firms offer benefits after you have worked a certain number of billable hours. Working for temporary firms is an excellent way to build your resume while gaining experience and discovering what type of work/industry you enjoy.

Work hard, be likable and have a positive attitude:
If a company likes you they will request your services when they have future work and may offer you a permanent position when one becomes available.

Join one or two of the professional organizations in your area:
Most professional organizations will offer reduced annual dues and subsidized meal costs for students. Some may even sponsor student dues and/or cover the cost of a dinner or two. Really network with these people. Let them know you are looking for entry level work. Dress professionally; a nice pair of dress pants and a sweater or blouse would be perfect. Act interested and engaged. Ask questions. (At a recent professional organization meeting, I witnessed a student looking extremely bored as a member discussed the death of her father. Two other students rolled their eyes as we discussed the qualifications of an upcoming speaker.) We do notice this behavior and will not recommend someone we think has a bad attitude. Our reputation is more important than helping you find a job.

Do volunteer for tax preparation work:
Seek out local tax preparers. Offer to complete basic returns and to help keep the tax preparer organized during tax season for free. Next year offer to help again, only this time ask if you could be paid.

Do not lie or exaggerate on your resume or during an interview:
Your reputation is on the line. Nothing will get your new job off on a worse note than asking your employer how to make a basic change to an excel spreadsheet after you've told them you were an excel expert during the interview. To read more on this topic see Anita Bruzzese's post Is it okay to fudge the truth on a resume?

Good luck to you.  If you are persistent, I am confident you will eventually get the job experience you are looking for. Do keep working towards your degree though.  I was a non-traditional student myself and I know how hard it is to work full-time while taking classes. Once you've earned your degree, you will have more opportunities available to you.

Readers - How did you get that first job in your field? Do you have any additional advice for Kelly?

If you liked this post, you may also like:  Do you type? where I wrote about my career as a typist.

Making a "BIG" Mistake at Work

We’ve heard it before, “We all have off days,” “We are only human” and “Everyone makes mistakes.” Just knowing these facts does not make one bit of difference when you/I am the one who makes the “Big” mistake at work. When I was younger I used to stew over my mistakes for days; I’d contemplate whether I could hide them or how to tell my supervisors what I had done with the least amount of repercussion.

A couple of years into my career, I attended a seminar where the speaker offered the following advice when you’ve made a mistake at work:

1. Inform your manager as soon as you discover the mistake. The longer you wait the worse it will be for you and the company. The sooner management is aware of the mistake the sooner they can fix it or make plans to lesson the damage. Also, the longer you wait the longer you carry around all that stress. It isn’t good for you.

2. Do whatever you can to minimize the damage.

3. Put the mistake into perspective. Consider will this matter a year from now.

For many years I followed this advice and it has always made a difference.

On the last working day of 2011, I again had the opportunity to put this advice into play. I wired too much money to a vendor. This was a big mistake. It was the last day of the year and we were managing every penny in our company’s bank account in order to have a positive cash balance on our year-end financial statements. Plus, wires are like sending cash, once the money is gone from your account it is gone. Here is what occurred after I made the mistake:

I did not discover the error. My boss did. He called me after I emailed him the wire confirmation, informing me I wired the wrong amount. I immediately went online and tried to cancel the transaction. It was too late. I tried calling my bank representative. She was on vacation. I called our bank’s wire division. I wasn’t allowed to speak to them without a password. My boss gave me his. By using his password I compromised it and it became invalid. They would no longer speak to me or my boss. I called our bank manager. He was able to verify the wire had gone through and that he was unable to call it back. He would have the bank contact the wire recipient and ask them to reject the wire. He did tell me the vendor did not have to do this. While I waited:

I contemplated whether this will matter a year from now - probably not if we were able to get our money back today. I thought about the woman in North Korea I had been reading about in Nothing to Envy: Ordinary Lives in North Korea by Barbara Demick the book I was currently reading:

Friday nights she stayed especially late for self-criticism. In these sessions members of her work unit – the department to which she was assigned - would stand up and reveal to the group anything she had done wrong. It was the Communist version of the Catholic confessional. Mrs. Song would usually say, in all sincerity, that she feared she wasn’t working hard enough. (Page 43)

I was comforted knowing that I did not live in North Korea.

Our bank finally contacted me, the vendor had rejected the wire, the money was back in our account and I was able to resend the wire with the correct dollar amount.

What did I learn from this?
When I am not sure about something I need to ask questions and not assume.
I was confused by the voided check I had been provided as backup for placing the wire. It was not the standard format I use to wire money. I wired the amount of the voided check rather than scribbled amount hand written at the bottom of the check. I should have went back to the manager and said, “I am to wire x amount to account # blah blah blah and use routing number x correct.”

I need to stay off social networking sites while at work.
In Alison Green of Ask A Manager's post 8 New Year's Resolutions for Your Career she writes:

Stop playing online. If you’re using social networking sites or instant-messaging with friends throughout the workday, it’s impacting your work. Sure, maybe you’re still getting the basics done, but you don’t want to just do the basics—you want to build a stellar reputation as someone who routinely exceeds expectations, because that’s what will give you job security and open up future opportunities.

Now I am not on Facebook or Twitter while at work, but I do spend time reading blogs and articles online. The problem is I spend time thinking about what I read and not concentrating on my work, which has led to mistakes.

Have you made a "Big" mistake at work? Do you have any additional pointers to help prevent mistakes or advice on how to bounce back quickly? If so please share.