Take Hostile Breakup Threats Seriously

I received the following comment on my post Is working for your boyfriend a good idea?

My daughter is now involved in a very hostile breakup with her long time fiancé (7 years) whom she worked for. He is denying her right to claim unemployment benefits and things have become threatening (I am going to ruin your life) going to the length of saying she used company points to fly off to see other people. When actually all was agreed that instead of using cash she could use points etc...Really a very terrible and scary situation as he is extremely hurt and revengeful. So no do not ever work with a boyfriend or girlfriend. Starting a business together once married is way different. Hard to know what to do because he is powerful and has money.

Your daughter’s story is an excellent cautionary tale of why someone shouldn’t work for their boyfriend, but her situation has turned serious and needs to be treated as such.  Has your daughter’s ex-boyfriend threatened to harm her? If he has she needs to alert legal authorities immediately. Also, I suggest she contact the domestic violence shelter in her area. To find the nearest shelter please see: WomensLaw.org.

According to the WomensLaw.Org website, shelters provide many services other than shelter. Most have support groups, crisis counseling, and safety planning assistance. Many also provide legal support (and sometimes representation), help getting back on your feet with government benefits like food stamps and housing, job training referrals, child care, and more.

Your daughter should ask for assistance in working through her denied unemployment compensation claim and for help getting reestablished in the job market.

If the organization nearest you isn't helpful, try calling another one. If you do not find what you need in your community, you may also call these national organizations:

- National Domestic Violence Hotline -- 1-800-799-SAFE (7233) or TTY 1-800-787-3224

- National Sexual Assault Hotline -- (800) 656-HOPE

- Stalking Resource Center -- 1-800-FYI-CALL, M-F 8:30 AM - 8:30 PM EST, or email gethelp@ncvc.org

There have been far too many stories in the news lately of women being harmed by an angry ex. In this case, your daughter’s boyfriend no longer has control and power over her and is fighting to keep it. She needs to seek assistance from others in her community to help keep her safe and strong as she recaptures control over her life.

Do any of you know of additional resources or have advice to help this woman?

How not to lose your cool while manager screams at you

The owner of my company has an intense type “A” personality.  He’s in his seventies and currently holds the position of CEO.  Over the years I’ve seen him lose his temper many, many times reducing his targets to jellyfish. Recently I experienced his anger first hand:

I was busy working on a project due in a couple of hours when our CEO interrupted me asking if I’d notarize some personal papers for him. He said something about where I should notarize as I searched for my notary stamp.  I took the forms and began filling in the date when I realized I was about to notarize someone else’s signature. I said this is for Mr. Smith?  He grabbed the forms and began screaming at me, “WHY DON’T YOU LISTEN.”  That is my brother’s section. I told you to notarize here.

I managed to keep my cool as I completed his request.  He did say, “How did you like being yelled at?” (Which was probably his way of apologizing) as I notarized. I responded with “I’ve been yelled at before.”      

How did I manage to keep my cool?

I was able to put his anger into perspective. Fortunately I had been reading Anne Kreamer's book It's Always Personal: Emotion in the New Workplace.  A couple of days earlier I had read the following paragraph:

Anger in response to frustrations encountered on the job is one of the most pervasive kinds, with 69% of our survey respondents reporting having been frustrated during the past year. This sort of anger lets off steam and relieves stress and almost half the people surveyed cited the perception of coworkers not doing their job properly as prime motivator for frustration – driven anger. (Pg. 58)

As the CEO was screaming at me I realized he was lashing out due to his frustration with my lousy listening skills.  Imagining where his anger was coming from shifted my focus from being yelled at to feeling guilty for not listening.

Another common technique given to change perspective is to imagine your opponent as a two-year old having a tantrum while wearing a diaper.

I kept breathing:

I discovered why breathing helps us remain calm in Penelope Trunk’s book Brazen Careerist: The New Rules for Success.  Practicing deep breathing was one of the techniques Lindy Amos, a consultant who teaches people build connections through authenticity, gave Penelope to practice at home: Penelope writes:

Lindy told me an American Indian proverb: “The difference between fear and excitement is breathing.” She said, “Fear causes your breathing to become shallow, your muscles to tense, and your brain to go blank.  We communicate to have impact. If we’re not breathing, we’re not even present. There is no chance of having impact if you aren’t even present.  Deep breaths free your constricted chest, oxygenate your blood, and put you in charge of your brain again.” (Pg. 108)

Perhaps most important I have learned something from all of this.  In the days that followed instead of brooding over being yelled at I made a conscious effort to really listen to others.

Do you have any suggestions on how I can improve my listening skills? Have any of you been yelled at in the workplace? How did you manage to stay calm?

If you enjoyed this post you may also like:
A Personal Attack at Work
Making a "Big" Mistake at Work
How To Be More Confident At Work
Boss Attacks Employees Weight
Anger in the Workplace

Weekend Wisdom

This weekend I've decided to participate in Hot Coco's Weekend Wisdom Blog Hop. Participants are to answer one of three questions.  I am choosing:

What did you learn this week that made a difference in your life, and could make a difference in someone else's?

I have to admit I’ve been a having a difficult time lately. I wake up at odd hours like 4:00 a.m. and am unable to fall back to sleep. I'm irritable. I wrote about losing my cool here. Then this week I got uncharacteristically upset when management announced a new training program based on the book Who Moved My Cheese? Unable to control my emotion, I expressed what a colossal waste of time and money this would be. Even my boss who usually backs me up couldn’t understand why I wouldn’t let this one go. I find myself unable to control how my brain works. On Friday, I had two difficult meetings along with an important project due. By the end of the day I was asking questions that didn’t make sense, began addressing co-workers by the wrong names and even told a salesman a co-worker was absent when she was clearly sitting at her desk.*

When my husband (who can tell my mood by looking into my eyes) asked what is wrong and that I seem so edgy lately, I realized I've had enough. Similar to the smoker who wakes up one morning and realizes they’ve had enough and its time to quit, I realized I no longer want to be like this. I am tired of being angry all the time. I let little annoyances fester into obsessions; the girl at the gym who never stops talking and invades my space, the manager who discounts all ideas that are not his or the one who boasts about how smart he is. Plus, I'm not feeling up to all the cooking and cleaning that comes with hosting Thanksgiving.

I told a friend my New Year’s resolution was going to be working on not getting so upset over trivial things. In 2012 I turn 50. I don’t want to be this angry middle-aged woman. Surprisingly she answered with:

That is so weird. I just told another friend that my New Year’s resolution is to relax and not get worked up about things that don’t really matter. Mellow out and take things slower. Stop killing myself for my ungrateful kids and start doing more for myself. I want more out of life. We were talking about all the ailments we have as we get older and I told her what your doctor told you that time “embrace the new you”. I still think that is sadly hilarious and true.**

Then it hit me, I along with my friends are experiencing the symptoms of menopause. During this crazy time, when I can’t control what is going on with my body I am going to need the support of friends or possibly a good therapist more than ever. I have always taken great pride in my ability to control my emotions and was able to work uninterrupted for many hours. A healthy diet and exercise program is not going to be enough. Perhaps recognizing that I have a problem and committing to change will make a difference.

* The appearance of fine lines on my face along with my perpetually chapped lips is not helping my mood.

**This was my doctor’s response when I asked her what I could do about my belly fat.

If you would like to learn more about my thoughts on business books see my post Can reading a book transform you or your business from good to great?

My boss doesn’t listen to my ideas

Dancing Bear left the following comment on my post a personal attack at work:

The line between a personal attack and a very critical conversation is unclear to me. My boss, who claims it is never personal, sometimes does not listen at all and then makes a strong declaration that an idea or opinion I have expressed is not valid, while the accuracy of his perception is "obvious". To me using ridicule is a personal attack in disguise. In response I recently responded with the question "don't you listen" as part of my response and I was told this was completely inappropriate, that it was a personal attack. I am distraught!

It appears to me you and your boss are caught in a finger pointing contest, “That was a personal attack,” “No it wasn’t you don’t listen.” So, lets forget about that aspect of your comment altogether. Here are the facts as I see them:

Out of frustration you blurted “Don’t you listen?” to your boss after he criticized one of your ideas. Your frustration is a result of his continuously dismissing your ideas to the point of ridicule.

First, you told your boss he doesn’t listen. That probably wasn’t the best thing to say. No manager likes to be openly criticized especially an arrogant one. Managers prefer employees that make them feel good about themselves. (You probably should apologize for your comment or at least mumble something like I didn't really mean that. You do still have to work for this guy)

I can’t determine from your scenario if your boss is a bad manager or if you are being a nuisance.

Here are some questions I want you to consider:

How does your manager treat your co-workers?
Does he reject their ideas and ridicule them as well? If yes, he is most likely the problem. If not, it could be you.

How long have you been with the company?
Sometimes new employees come into a company too strong. They try to implement all of their great ideas before they understand how things are really done stepping on toes in the process.

How long has your manager been with the company?
If he has been with the company for years he may not be open to change or new ideas.

Before you present your next idea ask yourself the following questions:
Do I have a solution?
Bosses notoriously tune out employees that come to them with a problem and don’t offer a solution. Make sure the solution is viable. My department has come up with several great solutions that don’t involve them. Who should clean the office? The owner’s wife. Who should pick up the slack? Monica in our Minneapolis store.

Is your idea a priority? Is the timing right?
My department has had several great ideas over the past couple of years, but currently our company’s main focus is making money and keeping the business afloat. I’ve heard our owner say more than once, “Yes, that would be nice, but not right now.”

Is your idea important to anyone other than you?
We once had a receptionist full of ideas to make her job easier. One was to buy a mail cart. She would place a folder with our mail in the cart and we could retrieve it ourselves throughout the day. Her idea was great for her, but the President of our company does not the time or the desire to track down his own mail.

Two suggestions to make sure your idea was heard:
Repeat your idea and your manager’s response at the end of the meeting:
“If I understand correctly you agree I need a new computer, but I have to wait until the budget is finished in December.”

Follow up with an email:
To summarize our 10:00 meeting we will not be ordering new computers due to budget constraints. We will revisit next year.

Did I interpret Dancing Bear’s problem correctly or did I miss the boat entirely? Let me know what you think?

Anger in the workplace

I lost my temper with an employee last week. I was working with a manager from another department first thing in the morning when I spotted her. I turned and said, “By the way Sue I need the numbers for the XYZ report as soon as possible.” She responded with, “A good morning would be nice.” Sue has a reputation for being rude and difficult to work with. Many days employees will try to engage her in pleasantries (such as saying good morning) only to be completely ignored. I wrote about her previously here. She doesn’t work for me, but she does create some of the spreadsheets I work with and provides me with numbers for her department. She doesn't consider the work she does for me a priority and I struggle to get the information I need on a timely basis. I finished working with the other manager and stormed over to her desk proclaiming, “You should talk about Good Morning, we are lucky to get a good morning out of you once every six months.” She stomped off muttering something under her breath.

I went to her manager and asked him to have Sue email me the numbers I needed A.S.A.P. They were emailed to me within a couple of minutes. I ran into another manager while still worked up, telling him what had occurred and proclaiming I’ve had it with Sue I am pulling my spreadsheets from her and giving them to someone else.

First he high-fived me for standing up to her. Then he patted me on the back and told me to calm down, “You know this is a women thing. Women can’t work together and they never forgive.”

At the time I wasn’t in the mood to start another argument, but what does both Sue and I being women have to do with anything. When I lost my temper it was because I am a woman (by the way I can count on one hand the number of times I have lost my cool with an employee). Or the fact that Sue is rude to everyone is because she is a woman. When one of the other managers (who loses his cool all the time) gets angry people don't say it is because he is a guy they say, "Oh that is just the way Scott is."

Did my angry outburst accomplish anything?
I did get my report and I made the point that I am not going to sit back and take rude behavior anymore, but my relationship with Sue is now more strained than ever. Now when she sees me she turns her head or walks the other way. I will have figure out how to work with her all over again. Work relationships shouldn't have to be this hard. I refuse to apologize.

The real problem:
The real problem is that Sue has been allowed to treat her co-workers poorly for years with no repercussions. Her manager refuses to acknowledge that she is a problem. My own manager always says we don’t have to like each other we just have to learn how to work with each other. I think learning how to work with each other should include treating each other with courtesy and respect.

For another take on anger in the workplace see FrauTech's post where she asks: Can anger be an effective tool in the workplace? Or is it always out of line?

What are your thoughts on anger in the workplace?